Actually Measuring Success - Client Samples

FutureNow serves a broad audience of Internet marketers, management  and business owners with our diverse offerings:  free & paid content and research, assessments, training and strategic marketing consulting to serve small, medium and large businesses. FutureNow has helped clients such as: Dell Computers, Webex, PriceWaterhouseCoopers, Overstock.com, AeroTek/ Allegis Group, Volvo, GE, Computer Associates, Everbank, CafePress.com, LowerMyBills, XGaming, BuyTelco, Agora Publishing, RADirect and many others increase their conversion rates.

Our clients' successes are well documented, not only in the paragraphs that follow, but in esteemed publications such as MarketingSherpa, ClickZ, Entrepreneur Magazine, Marketing Profs, Internet Retailer and CXO Europe.

A Few Success Stories From Clients Who Will Share

Sample 1: Converting more visitors from online to offline

Mattress Liquidators is a store that has grown beyond expectations. Though the company started in 1993 as a cash-and-carry warehouse store for mattresses, it's now a full-service sleep center with several thousand square feet of mattresses and beds of all shapes, sizes, and prices. The Mississauga, Ontario, sleep emporium prides itself on customer service, offering expert consultation, competitive prices, free delivery and set-up and a 60-day free trial of any product in the store. He brought in consulting firm FutureNow, Inc. to help him identify what to test and to set up test versions of the Mattress Liquidators landing page and run them through Website Optimizer to see which pages generated the most response. FutureNow, Inc. set up Google Website Optimizer to test a variety of landing pages with the use of Website Optimizer has boosted online leads 5,000%. Read the Google Website Optimizer case study.

Service: Conversion Optimization Consulting

Sample 2: Driving more visitors offline

Leo Schachter Diamonds is among the largest wholesalers of better quality diamonds. The company is well represented from the windows of the most elegant shops on Fifth Avenue to the fashionable boutiques of Rodeo Drive to the jewelers who adorn the highest social circles in London, Paris and Italy. Only within the last few years, however, has Leo Schachter introduced diamonds that bear the company name. This website was built to support one of the leading retail diamond brands and to support its retailers in its first version it had a 0.86% conversion rate, after a complete overhaul using Persuasion Architecture® it now converts over 54.1% of search traffic that visits the new website. Read the MarketingSherpa case study.

Service: Persuasion Architecture® Planning

Sample 3: Increasing ticket sales and quality of visitor experience using Persuasion Architecture® personas

Universal Orlando commissioned Harris Interactive to conduct qualitative and quantitative research about people's experiences with the new site using Persuasion Architecture®. Those tests, focused on moms, showed the new site was living up to its expectations, beating the old version on 30 out of 40 measures, including likeability.

Online ticket purchases, a key metric for the resort, are up almost 80 percent year to date. Read the case study in ClickZ News.

Service: Persuasion Architecture® Planning

Sample 4: Increasing top line sales with a conversion assessment

Overstock.com is one of the Internet Retailers top retailers. They came to us for a conversion assessment but made one change based on one of our recommendations and it had a significant impact to the bottom line.

I asked Bryan and Jeffrey Eisenberg to do a study of our web site and give us his results within 6 weeks. Within 8 hours they called to say they had found something we had to fix immediately, a hole through which we were losing 5% of our traffic. We fixed it that night and saw an immediate 5% lift in our sales. I have spent five and a half years in this game: The Eisenbergs are #1 in this game, and there is no #2."
Patrick Byrne CEO, Overstock.com

Service: Conversion Optimization Service

Sample 5: Decreasing Shopping Cart Abandonment

CafePress empowers individuals, organizations and businesses to create, buy and sell customized merchandise online using the company's unique print-on-demand and ecommerce services. They came to us to help them improve their shopping cart abandonment and find a web analytics vendor. We helped them reduce their shopping cart abandonment rate from an already low 35% to just 15%. Read the MarketingSherpa case study.

Service: Shopping Cart Analysis

Sample 6: Turning more visitors into leads

BuyTelco is a leading online re-seller of broadband services. Their website sets new records month after month and has done so for over a year. They report  a 60% increase in their order pipeline, a 419% increase in conversion and a 13% increase in gross margin and sales up over 100%. Read the story in Entrepreneur Magazine.

Service: Conversion Optimization Service

Sample 7: Turning more visitors into leads

Volvo is one of the world's largest producers of trucks, buses and construction equipment and holds a leading position in the fields of marine and industrial power systems and aircraft engine components. As a training and trusted advisor client we have already helped them improve their web analytics reporting and increased their conversion rate by over 700%. Read the case study on WebTrends.com(PDF).

Service: Conversion Optimization Service, Training, Licensing

Sample 8: Driving more resume completions

Allegis Group's Thingamajob site, a $3 billion staffing firm (one of the world's largest), came to us with the objective of increasing conversion rates from visitor to resume submission by 20% in one year. Our initial remedial steps resulted in an increase over 80% in three months. After they launched version 2.0 of their site using Persuasion Architecture® to a site redesign their conversion rate went up 265%. (Case study coming soon).

Service: Persuasion Architecture® Planning

Sample 9: Increasing customer conversion rate

Magmall.com, in 1999 a struggling dot com retailer of magazine subscriptions, is now a successful B2B and B2C marketer. When they engaged us their conversion rate was 1.21% and in the first year it went to a conversion rate of 4.93%.

Service: Persuasive Scenario Analysis

Sample 10: Providing a framework to accelerate conversion rate optimization

Internet Order, this startup engaged us to consult on their customer acquisition campaign shortly after having launched their site with a 0.25% sales conversion rate. Their recent campaigns converts traffic between 4% and 8%, and they are averaging just under 5% (an increase of over 1500%)  now, making them profitable. Read the story in Entrepreneur Magazine.

Service: Persuasive Scenario Analysis

Sample 11: Driving more leads

Max-Effect, a medium sized firm specializing in custom Yellow Page ad design, came to us when their site was only delivering an average 6 leads a month. They now enjoy an average of 37 a month; an over 600% increase in conversion. Read the case study on MarketingProfs.

Service: Persuasive Scenario Analysis

Sample 12: Increasing online sales

Xgaming / X3Labs sites  is a relatively new gaming equipment manufacturer and distributor. Since working with us they have experienced a 448% increase in sales in first half of 2003 Vs 2002 with only a 200% increase in site traffic.

Service: Persuasion Architecture® Planning

Sample 13: Delivering profitable leads

Hancock & Hancock, a personal injury law firm, was looking to improve its online presence. Within 90 days of completing a redesigned site Michael Hancock reported that the site already produced better than a 300% return on investment.

Service: Persuasion Architecture® Planning

Sample 14: Training a whole staff on conversion rate optimization

LowerMyBills, a multimillion dollar B2C company offering consumers alternatives to offer savings on services, engaged us to work on one of their channels, and subsequently brought us in to train the entire company on conversion rate marketing.

Service: Training

Sample 15: Converting more visitors in to sales

The Perth Mint, an Australian government precious metal mint and marketing company, originally approached us to assess their current conversion process, they subsequently engaged us to assess their email campaigns and assist them in redesigning their site. The results, while not made public, allowed their key decision maker to start his own consulting company with The Perth Mint as his first client.

Shifting the Membership/Newsletter signup to the top right hand corner in the shop has made a huge difference. Also, the way we've done it, with benefits on both sides, seems to have increased successful sign up rates as well.
Mark Garner, The Perth Mint

Service: Conversion Optimization Service

When you are ready to start planning your success story contact us or call 1-877-643-7244.

See What Others Have Said About Us

FutureNow, Inc. brings an incredible range of strategies and tactics based on their conversion principles. Most satisfying, they understand the integral role of Web analytics as a process for managing and improving the ROI of the online enterprise.

I should know. I've been with these guys for three years. Through them, I have been able to achieve the sort of results most only dream of. They say they are a "boutique" that specializes in one thing: conversion. Yet their thinking and execution is holistic and synthetic.
Steve McKean BuyTelCo, Client since 2003

If we were asked how we regard FutureNow as a resource, we see them as a strategically relevant, creatively unexpected "secret weapon" in helping Leo Schachter maintain its #1 brand ranking in the evolving branded diamond category.
John Marchese, Leo Schachter Diamonds, client since 2003

"FutureNow has completely changed the way we look at our website. They have taken us from being technology focused to customer focused. This is allowing us to achieve our business goals faster than ever. Bryan and Jeffrey Eisenberg are the most talented, knowledgeable and passionate people I have ever work with." Brian Godwin, Volvo Construction Equipment, Client since 2003

I love you guys! With just that one improvement you helped us make, our conversion rate increased by 39%. I look forward to working with you.
Matt Rapoza, Internet Marketing Manager, TotalGym.com

If you are considering engaging us to help optimize your conversion scenarios, we strongly encourage you to familiarize yourself with our publications and ideas.  The more you know about us, the more you’ll be able to have confidence in our ability to help you achieve your goals.